Most Popular Technology Content
E-Statement Images
10/11/2010
When a new member/customer enrolls in e-statements, are we required to present images of prior statements, or only statements produced after their enrollment?
Not Opted in, but Overdrafted
10/11/2010
We have a client who has not opted in to our overdraft program. His current balance is $100. He has an outstanding check card authorization of $90, making his available balance $10. A check for $25 comes in for payment. Can we or can we not decision that check to return and charge?
Sharing User IDs and Passwords
10/11/2010
Is sharing a user ID and password (provided by a service provider) acceptable for commercial and subscription-based applications? Sharing of user-level access is generally prohibited within the corporate and other secured environment.
Automated Telephone Banking Systems
10/04/2010
Regarding automated telephone banking systems, customers can currently inquire (get account balance and info) by phone with their account number and last four digits of their SSN. If they want to transfer funds between their accounts, they must complete an application. My bank wants to give automatic access to transfers too. I'm concerned about Reg E issuing access device rules. Is calling the number and following the steps, "requesting" the access? We have new operations personnel who say all banks do this automatically. Other banks don't have customers fill out a form or call and talk to someone, it is all done through the automated phone system. Does this comply?
No Signature Cards for Online Accounts?
10/04/2010
Our internet banking crew wants to allow on-line accounts to be opened without requiring the signature card. At this time, we have been sending the account documents to the customers and requiring them to send back a signed card. I'm not comfortable with this concept without having an agreement with a customer we have never seen.