07/04/2005
Some consumers believe that the images of checks are not as good as the checks themselves. What are the rules on this for proof of payment or prosecution of forgery?
04/18/2005
My mother has a credit union savings account into which her monthly social security payment is directly deposited. But she only receives a quarterly statement on the account. Aren't credit unions subject to the same statement requirements under Regulation E that my bank has to follow?
04/04/2005
For checking monthly statements, if a customer agrees to accept electronic delivery of these, do we need to monitor if the statements are retreived and provide paper if they are not?
10/25/2004
What are some of the ways that the imaging technologies that are developing as a result of the Check 21 law will help us provide better customer service?
06/21/2004
Currently we generate periodic (monthly) statement on any passbook account that has had an EFT credit (debits are not allowed) during the month. Is this necessary? Secondly, do we need to send an annual error resolution notice to those passbook account holders who have not had any EFTs to the account during the year?I am confused by the language in 205.8(b) which states "any account to or from".
04/26/2004
In order to begin sending e-mail statements, we must first send a test e-mail with an attachment that the customer must be able to open successfully and respond back to the bank. Currently, our e-mail statement system can only send an actual statement as the attachment instead of a test PDF file. Will this suffice?
04/05/2004
Are there any average figures for the cost of monthly paper statements versus e-statements? I am looking for a savings per month amount.
03/01/2004
If my bank offers electronic account statements but also sends paper statements, do I need to worry about ESIGN and the Fed's e-Regs?
03/01/2004
Our bank has several Christmas Club accounts that accept payroll deduction direct deposit credits from one of our significant business customers. Many of their employees have no other deposit relationship with our bank. Do we have to issue a statement on these club accounts under Regulation E?
02/16/2004
Do you have any information regarding discontinuing printed and mailed bank statements in favor of electronic delivery of bank statements? We have online bank statements and a customer has asked us to discontiue mailing them out to her. What do we have to do?