We are receiving more and more e-checks, drafts that come through without a customer's signature. currently, we have been contacting the customer to get their approval to pay the check, but long range this is impracticable. What do you suggest we have in place to allow for these transactions to be processed without manual intervention?
I am reviewing our Web Site for compliance. If a special rate is being offered on a product or service, what disclosures are we required to have on our web site?
We have a Reg E claim from a customer for some transactions that were done outside the U.S. He gave his sister his debit card and his PIN, but she is claiming that she did not do these transactions. I know normally we aren't liable if the customer gives out the card and PIN and doesn't let us know if that authority has been revoked. My question is, since she is stating that she did not do these transactions, what is our liability? How would I go about researching a claim on transactions done outside the U.S.? My 20 days is ticking by quickly!! Any help will be much appreciated.
I am looking for some information/data on customer acquisition/retention for all banking customers. Does anyone know of any good market research firms specializing in financial services and the customer satisfaction in that sector? The data I am looking for is: 1. What are the things that attract customers to a bank? 2. What are the primary drivers of satisfaction when they are a customer? 3. What are the main reasons they would leave/switch?
Many banks offer today 100% guarantee on their online banking services. Do you know the statistics about customers claims using e-banking services?
There has been some discussion on BankersOnline.com about doing email marketing and what kind of legal restrictions there might be. Can you comment on this?
The latest annual figures from the FBI show the three cities with the highest number of bank robberies are Los Angeles (1,122), New York (245), and Miami (216).