Most Popular Technology Content
Allowing Estate Account Internet Banking Access
11/18/2013
What do I need to know before I allow an estate account Internet Banking access? The accounts have been opened properly and the representative will only be allowed to transfer funds between the two accounts titled the same.
Download E-Statement Sign Up Sheet Requirement
11/04/2013
Currently our bank requires our customers to download the e-statement sign up sheet online to demonstrate their capability to download and read their future e-statements. This extra step sometimes deters customers from signing up. Can we simply add wording onto the e-statement agreement stating something along the lines of- customer acknowledges their ability to read and download the e-statement? Everything I have read doesn't seem to clarify what customers can do to demonstrate their ability to access the e-statement.
Reg E Dispense Disputes (ATM)
10/28/2013
Do you know how other Financial Institutions are handling Over Dispense disputes (ATM)? We are under the impression it is a Reg E claim.
Best Practice for Reg E ATM Disputes
10/14/2013
ATM disputes fall under Reg E. For example: when a customer's account is debited twice and he only requested a withdrawal once from the ATM? Is there a best practice?
Error Resolution Errors Can Bite Back
09/30/2013
I'm having a hard time explaining to our operations staff why they should not be requiring that customers provide a copy of a police report before we will process their claims for unauthorized debit card use. Is there anything I can point to that can back me up in this ongoing debate?