Most Popular Technology Content
Reg E Rule on Customer Forced to Withdraw ATM
07/22/2013
Under Reg E, if a customer is claiming that they were threatened with a knife and told to withdraw money from an ATM, does the bank have to refund the money? The card never left the cardholder's possession.
Clear Definition of eBanking
07/08/2013
I need a clear definition of ebanking.
Including eStatements In "Free Checking Account"
07/08/2013
If we were to change our free checking account to only include eStatements (there would be a fee for a paper statement), would the account still be considered a "Free Checking" account? Or if a customer wanted a paper statement (for a fee), would we need to put them in a different account type (one that was NOT called a free checking)?
Reg E Claim/Liability for Gas Pump Card Swipe?
06/17/2013
We have a customer that swiped her card at a gas pump, thought it wasn't working so went to another pump. The next person in line, used the same pump. Their charge was processed to our customer's card since she had swiped her card. Would this be a Reg E claim and if so would 50.00 liability apply since card was not lost/stolen?
VISA Business Debit Card Dispute Requirements
06/03/2013
Business debit card customers do not fall under the Reg E dispute requirements but I understand they do have the same dispute rights under the VISA Rules - no liability for unauthorized transactions if reported within the required time frame of within 60 days after the statement with the unauthorized transaction. Can you direct me to the section in the VISA Rules that states that?