10/09/2016
What’s the difference between manual and automatic indexing?
11/24/2014
We are receiving too many paper checks from other bill pay users. How do we get moved to an electronic format to receive those payments?
09/20/2010
We are in the process of starting e-statements for our customers. They will have to sign into our secure internet banking site to view their statements. However, the statements will be coming from another imaging company that does our imaging processing. These two companies are forming a single sign in for the images. I keep hearing about "demonstrable consent"; would we still have to prove this with our customers signing into a site that they have been or does this rule apply because it is the customers' actual statements being viewed?
06/09/2008
We have just opened a new branch that has an ATM with check imaging capabilities for deposits. They are talking about the branch balancing (taking out the deposits and posting them to our GL) once a week. All our other ATMs get balanced every day. Is there any regulation that requires ATMs that accept deposits be balanced daily? I am concerned about this weekly balancing, if a customer enters the wrong amount on a deposit or if there is a presenter error, and the customer does not notify the branch. Aren't there time limits on correcting these things?
10/15/2007
How are banks that are exchanging images providing the actual checks to their customers who have requested to receive their original items back?
09/03/2007
How are banks that are exchanging images providing the actual checks to their customers who have requested to receive their original items back?
05/21/2007
Our bank recently converted to item-capture imaging. Instead of sending the original copy of a check back with the statement, we have included an image of that check (five to a page). We first told our customers that this image of the check was a legal copy of the check and it contained both front and back images. Now, we have chosen to only image the front of the check to save paper. Is the image of only the front of a check still a legal copy of the check? Should we include the front and back image of a check?
05/07/2007
How long do we need to retain applications for online banking access? We currently scan the applications into our report and imaging software. Is there is a need to hold onto the original applications?
02/12/2007
I am the Electronic Banking Specialist for [Bank Name Withheld]. We are having a debate among ourselves and our Legal Department regarding whether or not check imaging is covered by Reg E. One opinion has to do with whether the check image is truncated or not; another has to do with the intent for imaging, whether as a tool for the merchant to recover funds on a returned item, or as a bank tool to pacify clients who want their checks back. I would appreciate any input that you might offer as you have a more industry-wide view available, as well as experience in compliance and Reg E issues.
11/01/2005
A technology company in New Jersey recently announced release of a biometric tool that uses iris recognition - but allows the recognition to occur as people are walking through a portal.