Most Popular Technology Content
Wrong Routing # When Check Scan Is Rejected
03/31/2014
In April 2013, a teller errantly entered the wrong routing number when a check she was scanning rejected. In Jan 2014, the FI whose routing number was errantly entered is now asking us to issue them a credit for this item. Is the FI within their time frame to ask for reimbursement? What regulation does this matter fall under.
Required to Disclose An 800 Number in Reg E?
03/17/2014
Are banks required to disclose an 800 number in Reg E? We have always had an 800 number but they just canceled it.
Standard for Reviewing Mobile Deposits for Fraud
03/17/2014
What is the "industry standard" for reviewing mobile deposits for fraudulent activity? Do most have a set daily/monthly dollar limit and how long must a deposit and on line banking account be open to get access?
Reg E What Day to Give Provisional Credit
03/10/2014
Reg E. If a customer claims they are waiting for a refund from a merchant on a debit card claim: A. for an authorized signature based purchase B. for an unauthorized signature based purchase, By what day do we need to give provisional credit based on the day they come in and state they need a refund? I can't remember if I have heard they must wait 30 days?
Reg E
03/10/2014
We have a customer who has filled out the EFT claim form claiming that a POS item that is showing that the PIN was used is an unauthorized/fraudulent transaction. Operations talked to him and asked if the card was stolen. He said no and that there were no other items on the statement aside from this one to indicate that the card was compromised. Is there something in Reg E that limits our liability when the PIN is used and the customer has no explanation was to it could have been compromised?