Most Popular Technology Content
Does ADA Apply To Mobile/Online Banking?
09/16/2013
Does the ADA apply to mobile/online banking? I know the DOJ has added literature to address sites for State/Local government; however, I cannot find anything definitive for the banking industry.
How Long Is Bank Liable for Fraud Visa DC?
09/08/2013
How long is the bank liable on a visa debit card for fraud discovered by the customer?
Time Considered Negligence? Visa Zero Liability
09/08/2013
We have a member who is disputing roughly $2,000 worth of VISA charges. He is claiming that they are fraudulent but they have been coming out of his account multiple times each month for the last 8 months. As I understand it, he is only able to dispute the charges that are 60 days from the date of his last statement, which is $2,000. Under Visa Zero liability, it is not specific as to what negligence is. Is this something that we could consider negligence due to the amount of time that it has been coming out of his account? It started coming out in October 2012 and he is saying that he just noticed it June 2013. We are still going to dispute the charges on his behalf but the provisional credit is what we are not clear on.
Merchant Offers Credit for Card Dispute
09/02/2013
If a customer disputes a previously authorized debit card charge on their account, but the merchant has offered to credit them back, are we required to give them provisional credit and proceed with the dispute?
What It Takes to Be Successful at Implementing an ERM Program
09/02/2013
How critical is board support in implementing a successful Enterprise Risk Management initiative?