Most Popular Technology Content
Oral, but not Written Reg E Claim
11/22/2010
If we receive a oral Reg E claim and we do not receive the required written claim within ten days, can we reverse the provisional credit even if we determined that there was an error? We began our investigation at the time the oral claim was made.
Using Mark-sense Detection Technology
11/15/2010
What areas within my institution can be improved with mark-sense detection technology, which distinguishes the presence of a mark within a check-box?
Reg E and Check Card Disputes
11/15/2010
Does Reg E allow us to deliver the required notification letters via email?
No Signed EFT: Can We Decline?
11/15/2010
We got an EFT from our customer service department, where the customer did not give us a signed EFT by the time the timeframe was up. Are we able to decline for non-receipt of a signed EFT?
E-Statements and Stuffers
11/15/2010
We are starting the process leading up to electronic statements. I asked that marketing offers be optional links. I would like compliance issues, such as notices of change, to be prominent either at the top of the statement page and/or appear automatically and require action on the part of the customer to move past the notice. I don't know yet what I will get. If we have the technology to obtain customer consent to receive electronic statements, I would think this would be a piece of cake. Of course, I am not a programmer. How are others handling this?