Most Popular Technology Content
Closing Account Receiving Government Deposits
09/06/2010
Is there a federal code that requires notifing a customer thirty days before closing an account that is receiving government payments?
Email Notifications Returned
09/06/2010
Assuming we still have a good customer mail address, should banks be concerned when the email notification to the customer regarding their estatement is returned?
Reversing Funds under Reg E
09/06/2010
Under Reg E, do I have to give the customer one week before the funds are reversed? Can I hold the funds to stop the customer from closing the account or withdrawing the funds early if the customer approves?
Dispute on Recurring Charge or Termination Fee
08/30/2010
If a customer has a contract with a merchant (such as Direct TV) and has given them authorization in the past to debit their account and now wants to dispute a charge (such as early termination penalty or not returning the equipment), can we just decline this because a contract is involved, or do we have to give provisional credit and submit the dispute to the merchant to see what their response is? If we have to submit, can we require that they give us a copy of the contract or proof that the equipment was returned to determine if the contract was fulfilled in order to dispute otherwise just decline for lack of proof?
Reg E Claim on Amount of Purchase
08/30/2010
If the customer claims that the price increased after the sale, does the customer have to provide proof of what the price should have been? If he doesn't, can we just decline due to lack of proof?