Most Popular Technology Content
Download E-Statement Sign Up Sheet Requirement
11/04/2013
Currently our bank requires our customers to download the e-statement sign up sheet online to demonstrate their capability to download and read their future e-statements. This extra step sometimes deters customers from signing up. Can we simply add wording onto the e-statement agreement stating something along the lines of- customer acknowledges their ability to read and download the e-statement? Everything I have read doesn't seem to clarify what customers can do to demonstrate their ability to access the e-statement.
Reg E Dispense Disputes (ATM)
10/28/2013
Do you know how other Financial Institutions are handling Over Dispense disputes (ATM)? We are under the impression it is a Reg E claim.
Best Practice for Reg E ATM Disputes
10/14/2013
ATM disputes fall under Reg E. For example: when a customer's account is debited twice and he only requested a withdrawal once from the ATM? Is there a best practice?
Error Resolution Errors Can Bite Back
09/30/2013
I'm having a hard time explaining to our operations staff why they should not be requiring that customers provide a copy of a police report before we will process their claims for unauthorized debit card use. Is there anything I can point to that can back me up in this ongoing debate?
Does ADA Apply To Mobile/Online Banking?
09/16/2013
Does the ADA apply to mobile/online banking? I know the DOJ has added literature to address sites for State/Local government; however, I cannot find anything definitive for the banking industry.