If a Reg E claim is approved whether PIN-based or signature-based and we later determine that the transaction in question was completed by the cardholder, can we go back and deny? Claim closed and approved on 7/30/14; we found grounds for denial. The customer reported a purchase as unauthorized but merchandise was shipped to him directly.
This question is in regards to Reg E. What constitutes proof to deny credit or reverse provisional credit under Reg E when a member files a dispute and claims transactions are unauthorized?
Are business VISA debit card disputes covered under Reg E? Are financial institutions obligated to accept claims?
Our credit card provider has a credit card application that is a pdf form. They want us to link it from our website and our customers would fill it out online and then print it out and mail it in to them. The website address for the form is not an https address, only http, which makes me not want my customer to fill it out online. Am I correct in this thinking?
There seems to be a change in the search option. Previously I could put example (garnishments) in the search block and submit and it would bring up things on garnishments. The problem I have now is our firewall is set up for employees not to be able to search anything through Google. Which has changed on your side. Is there anything we can do so I can begin using this again.
We have a husband and wife that are getting a divorce. The wife used the husband's debit card and now he wants to dispute the charges. We submitted the charge back and provisional credit was denied. We received documents from the merchant verifying the card info. Do we need to give him his money back and take the loss?
Will deploying a new ECM create new data backup or storage issues?
How can we expedite the document scanning and indexing process?
We are unable to locate an original mortgage Note from a closing back in November 2013. How do I go about correcting this issue?
REG E- If provisional credit was provided to a customer and the merchant later credits the customer, is there a 5 business day window before provisional can be reversed?