Our bank needs a risk assessment for Live Chat. Does anyone know where I can find one to begin working with so we don't have to reinvent the wheel?
What’s the difference between manual and automatic indexing?
Does the new mobile financial services guidance require an investment in new technology?
We’re not sure we offer any mobile financial services (MFS). Can you give us some examples of what these are?
What if a prospective vendor refuses to give us the information we require?
Do we need to develop applications running on smartphones to enable digital account opening?
We have a digital marketing capability in the bank. Is there a need to think separately about digital sales?
What does the term “omnichannel” mean as it applies to banks?
We are going to offer E-SIGN agreements. We have a vendor with a turn-key application. Is that good enough to get us going?
We have engaged an external IT security company to provide strong security for us. Do we still need a cyber incident response plan?