Most Popular Technology Content
Notice on ATM
11/29/2010
It seems the proposals as to what fee disclosures should be on an ATM have been going on forever. At one time they stated we had to disclose this by sign on the machine and on the screen. At some point they said the fee amount needed to be disclosed in the notice. The final regulation reads like the disclosure could be on the machine or on the screen. There is no mention of disclosing the fee amount for foreign transactions. Can I assume we only need to post the notice on either the screen or a sign on the machine now, and can I assume we do not have to post the fee amount?
E-Statements
11/29/2010
We are deciding whether or not to provide e-statements on our internet site. What are the required disclosures needed to provide this service? I understand that the customer can choose whether or not to receive his/her statement electronically.
Health Savings Accounts and Reg E
11/22/2010
Are Health Savings Accounts tied to debit cards covered by Reg E?
Oral, but not Written Reg E Claim
11/22/2010
If we receive a oral Reg E claim and we do not receive the required written claim within ten days, can we reverse the provisional credit even if we determined that there was an error? We began our investigation at the time the oral claim was made.
Debit Card Dispute
11/22/2010
When a consumer provides a debit card number to a merchant and verbally tells the merchant that he can debit the card, and then leaves with the merchandise (has benefit for the transaction) can that person later claim the transaction is unauthorized? Under the definition of unauthorized, I believe it states that to be able to claim it is unauthorized the person cannot benefit from the transaction. Is that correct? If the person leaves with merchandise and disputes the transaction after the fact, wouldn't it be a merchant dispute that would need to be resolved with the merchant?