We are thinking of posting No Guns/No Hats/No Hoods signs at our locations. To handle any customer concerns does anyone have talking points for employees to discuss with customers concerns/complaints?
When training bank employees, what is the minimum training allowed? We are getting a new core this year and it is going to monopolize a lot of time training for it. We want to stay within the legal guidelines and maintain a curriculum, but need to streamline it for core training purposes.
Regarding foreign ATM deposits of more than $10,000, we have no way to identify if they were made by cash or check. Is there any responsibility for BSA reporting in these instances?
Does the Federal Privacy Act prohibit a bank from verifying funds for another bank if a customer presents a check drawn on a customer's account?
Can someone please explain what “push” and “pull” mean in regards to e-banking?
Among credit risk, market risk and operational risk, developing a good operational risk management program seems to be the most challenging. Can't our existing compliance processes (e.g., AML, Red Flags, GLBA, etc.) contribute to operational risk management?
Does the Patriot Act require that national banks update existing customers and merged customer CIP information? Do we have to update customers with a P.O. Box as their physical address if they have had their accounts with the bank since before the Patriot Act was written or were customers with a merged bank?
On What do Red Flag Examiners Focus ?
Question: What would an examiner look for?
During 2007 Security Officers Training in Philadelphia, someone spoke about the "Clean Desk Act". Can you tell me where I can find information on this and do any of the regulatory agencies have specific regulations on this?