Most Popular Security Content
Taking the target off your bank office
05/24/2020
Are there really things we can do to make our office less of a target?
Security Requirement- Phone Inside Vault?
05/17/2020
Is there a regulation or bank security requirement stating that a phone be located inside the vault?
Fraud Alert on Card-Customer Claims Not Fraud
05/10/2020
We have a customer who had a fraud alert on her card for one transaction. She told the fraud center that it was not fraud. Her card was reopened. Now she turned in a dispute for 2 transactions (one is the same she said was not fraud, the other is from the same place) claiming that these are fraud. Do we file the dispute for both? Do we deny both because she said the first one wasn't fraud?
Cyberfraud Epidemic!
05/03/2020
We’ve heard cyber incidents are increasing. How is this happening, and how does it affect our customers and bank?
Different times, different tactics
04/26/2020
If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.