Most Popular Compliance Content
List of Board Policies (Regs/Acts)
10/17/2021
I was wondering if there is a list of board policies that financial institutions are required to have (regulation/acts) along with how often they should be reviewed by the board?
New Escrow on Existing Loan
10/17/2021
We had a customer ask to start a voluntary escrow account on an existing loan. Do we need a new agreement?
Fraudulent Cashier's Check- Late Return
10/10/2021
We received a call from a credit union on 9-1-21 informing us that a cashier's check on them was fraudulent. We sent that check out on 8-5-21. We waited 10 business days to give the customer credit. (8-20-21) The customer has spent more than half the funds but I placed a hold on the remaining amount. Do credit unions not return through the Fed like banks? They sent us an Indemnification Agreement to sign and send the funds back. Could this be considered a Late Return? Help!
Aggravated ignorance doesn’t void a Reg E claim
10/10/2021
Why can't we hold a customer or member liable for having the PIN with the card?
Charging Fee on Paper Statements (Move to Online)
10/10/2021
Our bank is now charging a $3 fee on paper statements in an effort to move everyone to online banking, where there would be no charge for the statement. Is this permissible by Reg?