07/17/2016
How do we mitigate risk on a third party payment processor?
04/17/2016
What is the most common way that banks record or log complaints and inquiries to have available when the examiners come in looking to see what we have?
01/17/2016
We have a customer cashing her daughter's payroll checks off of her account with our bank. Her daughter has a charge-off with our bank. Can we refuse to cash these checks due to the charged-off account? All other bank check cashing policies are being followed.
01/10/2016
We had an insurance check deposited in April made payable to two account holders AND the title company. In May, the Insurance company bank asked via fax for a return of the funds due to improper endorsement. We requested that the bank return the check so that we could release funds to them through our clearing company but they are insisting that they can't and want us to send a check directly to them. It has been a few months and we are in a deadlock while the member's funds remain on hold.
01/10/2016
Is there a succinct guide as to the return time frames from a client's perspective for the various types of check fraud against them?
12/27/2015
We have a few customers that have had fraudulent checks written against their accounts. This started in January and it is now late July. Are we required to give immediate credit for those checks?
11/29/2015
Are there any disclosure requirements on a customer's receipt for a deposit at a teller window.
11/22/2015
We will be sending letters to our customers with grandfathered NOW accounts informing them that accounts will be switched to Super NOW accounts,
regular checking accounts, etc. What information is required in the letter we provide to the customer, and is there a timing issue?
11/15/2015
We had an account for a customer that has since been charged-off. She now has another account but it's a guardianship account where she is the
ward, not the guardian. Can the bank debit this guardianship account where she is the ward for her previous charge-off on another account?
09/27/2015
If a guardianship account requires a court order for a withdrawal is this normally noted in the styling in the legal title of the account or is a special alert message sufficient?