10/18/2010
When we have a customer who exceeds the transaction limitations on a savings account due to online transfers, we restrict him from online banking. If he also has a sweep set up for overdraft protection, we do not remove the sweep, since this is not what put him over the transaction limit. Is this a violation of the Reg? Should we restrict him from online banking as well as remove the overdraft protection sweep?
03/15/2010
Please explain "simple customer agreement" regarding electronic consent for the ATM/1-time debit transaction opt-in?
10/26/2009
Reg D restricts the number of transactions allowed on Money Market and Savings accounts, but allows for unlimited transfers in person. What warrants an in person transfer? We know it includes over the counter transfers, ATM transfers and transfers delivered via courier. What about telephone transfers and online banking transfers? It doesn't seem logical that these would be excluded.
07/06/2009
We would like to set up an online banking chat on our bank’s website, where our online banking customers will able to contact a customer service representative regarding their accounts. What compliance issues do we need to address to implement this service?
05/04/2009
Were there any changes to Reg DD between March 2008 and March 2009?
11/17/2008
I'm not sure if we have crossed any compliance or legal lines by allowing the following with regards to online banking access. A customer is both an officer and an authorized signer on a business account, either a corporation or LLC. This person also has a personal DDA account with the bank. The customer has applied for and been granted access to view his business account via our online banking product. The same customer also wants to view his personal account via online banking, but he does not want to have a separate access ID and password for the personal account. To honor the customer's request we have granted viewing privileges to both the business and personal DDA accounts under one access ID and password. Can you tell me if we have entered a gray area by doing this? Should the bank insist on keeping business and personal accounts separate in online banking by having different access IDs for both types of accounts?
10/27/2008
Are banks required to provide a statement to a customer in Braille under federal banking regulations, ADA or any other law or regulation?
05/05/2008
When we open new accounts, we like having customers sign up for online banking at that time. Marketing created a form where the customer waives the requirements for demonstrable consent and certifies they meet the hardware and software requirements we have to get our e-statements. Is this satisfactory?
05/21/2007
Can we allow members to transfer funds from a HELOC to their checking account via Telebanking, Online Banking and verbal authorization over the phone to a Credit Union representative, or is there some kind of regulation which limits how members may withdraw from a HELOC?
01/30/2006
If a customer requests not to receive a monthly statement because he/she is able to view the information from our online banking system, is there a compliance issue, keeping in mind that we will still generate the DDA/Sav statement monthly and send it to our cold storage system?