02/18/2013
Visa debit card dispute. A customer just noticed transactions that posted to their account. The customer is disputing three different companies. Do we figure the time frame each merchant? Or would the liability be on consumer because they did not notify us to block their account on the first transaction?
12/10/2012
June 15, 2011 titled Debit Cards - Error Resolution Problems Solved. In that training, there were slides on cancelled recurring transactions that stated that these types of transactions were not covered by Reg E. Could you please provide the reference in Reg E where it supports that a transaction that occurs after the recurring transaction is cancelled is not considered unauthorized and therefore not covered by the regulation.
11/12/2012
Can a minor (someone who is 16 years old) open a ILUTMA account for their own child? The Illinois UTMA states a custodian has to be 21 years old. Please advise if the 16 year old mother can be the custodian.
10/29/2012
REG D - Money Market Account withdrawals -What is the total number of withdrawals that can be made from a Money Market Account in a four week period? Is is unlimited on some types of transactions or is it a total of six withdrawals regardless of the type?
10/29/2012
Does Reg E require us to list the full account number on the periodic statements, specifically those that are e-statements?
09/24/2012
In regards to Reg D, if a person initiates an Internet transfer from a savings account to make a loan payment, is that a limited or unlimited transaction?
09/17/2012
Does the following safe harbor also apply to identifying recurring check card debits vs. one time check card debits for the purposes of the customer's right to stop payment? Fed Commentary for Opt in 1005.17 ii. Coding of transactions. A financial institution complies with the rule if it adapts its systems to identify debit card transactions as either one-time or recurring. If it does so, the financial institution may rely on the transaction's coding by merchants, other institutions, and other third parties as a one-time or a preauthorized or recurring debit card transaction.
09/17/2012
According to Reg CC, does the bank have the right to delay availability for withdrawal of cash or similar means by one business day, and only provided $400 deposited fund available for cash withdrawal?
09/03/2012
If a customer transfers from their savings to their checking account through the online services, does that count towards the six monthly limitations?
08/13/2012
I have a customer that willingly gave her card information (not the physical card) to her daughter for legal expenses. The customer told her daughter she could pay her legal fees and nothing else. But the daughter also used the card to pay for her boyfriend's release from jail. A total of 3 charges (2 of which were the daughter's legal exp) occur over a span of about 2 weeks. The 1st charge is the daughter's, the 2nd is bail, and the 3rd is daughter's - chronologically speaking. Where does the bank stand on liability? Are we obligated to reimburse the customer for the bail payment?