Most Popular Compliance Content
Refund not recv’d – is this a Reg E claim?
12/19/2021
If a client says the merchant was to issue a credit (refund) from a merchant but we didn't receive it, is that a Reg E error? If the client doesn't provide a receipt, how do you investigate?
OFAC Sanctions Lists
12/12/2021
What is OFAC’s “SDN” list?
Can a pending debit be a Reg E claim?
12/12/2021
If a transaction is pending and a consumer notifies us of this pending transaction and let us know it is unauthorized is that when the investigation timeclock starts? or when the transaction actually posts to the account
It’s the bank’s debit card to cancel
12/12/2021
Example: Customer states they did not participate in a transaction. We let them know we will need to block the card. They insist "I need my card this weekend and cannot make it to the bank to get a new one". What should we do?
Recurring charge canceled, is this a Reg E claim?
12/05/2021
Customer cancelled membership (gym) over the phone and the merchant has been charging the account. The customer has no cancelation evidence and never used the service. Do we treat the claim as merchant dispute or unauthorized?