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Bankers' Hotline, Volume 22, Number 4

April 20, 2012

Figures Emerge on Bank Exodus Developments

by Genilee Parente

In reaction to increased fees and decreased customer service, consumers are switching banks - a trend that smaller banks and credit unions are benefitting from.

FDIC Wants Topics for Teleconference Calls

by Genilee Parente

The FDIC is seeking topics that financial institutions would like have covered in upcoming teleconferences .

In The News

Statistics, Facts, & Such

Technology Update
"You Are Your Cash..."

Training Page
Beware of Fraudulent Income Tax Schemes

by P. Kevin Smith, CPP

'Tis the season for tax fraud! The IRS's "Dirty Dozen" - the most common tax-related scams - and more tax fraud schemes are peaking this time of year. Make sure your staff are on the alert.

Debit vs. Credit Card Use

Consumers are facing a bewildering onslaught of mixed messages about whether it's best to use debit or credit cards.

Buy Offline, Pay Online

One online payments company offers a way for consumers to make offline purchases that are billed to their mobile phone account.

From the editor's desk
A Data Breach is Everyone's Concern

by P. Kevin Smith, CPP

A data security breach can disrupt business operations, damage brand reputation and customer relationships, and more. Having a plan in place to evaluate every potential breach and notify your customers in the event of a breach is not only good practice - it's required.

War Stories

Questions & Answers

Other Bankers

Executive Director:
Barbara Hurst
P. Kevin Smith, CPP
Contributing Editor:
Genilee S. Parente
Board of Advisors:
John S. Burnett
Peter G. Djinis, Esq.
William Gearin
Lucy H. Griffin
Mary Beth Guard, Esq.
David McGuinn
Robert G. Rowe, III, Esq.
Barry Thompson
Dana Turner
Andy Zavoina

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