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Bankers' Hotline, Volume 19, Number 8

August 25, 2009

"Credit Card Act of 2009"

Card Issuers Try to Adjust to Change Without Losses
Faced with the enactment of the Credit CARD Act, card issuers take steps to protect themselves as much as possible in the face of a declining profit margin.

Two Important Training Sessions

The FDIC and OCC are offers valuable training for bank officers and employees.

In The News

Statistics, Facts, & Such

Training Page
Marketing Tools

by Barbara Hurst

Banks and financial firms enter the digital age to attract technology savvy customers.

Americans Want to Audit the Fed

Americans would like the Federal Reserve to be more publicly accountable.

Customer Service Breeds Loyalty

Customer Service Breeds Loyalty
Even with varied options available, good customer service is the key reason consumers remain with their bank.

From the editor's desk
Standard of the Industry

by Barbara Hurst

Back "in the day", every bank looked and operated pretty much like every OTHER bank. But over the years, determining a commercially reasonable industry standard is not as easy as it used to be

War Stories

Questions & Answers

Other Bankers

Executive Editor:
Barbara Hurst
Editor:
P. Kevin Smith, CPP
Contributing Editor:
Genilee S. Parente
Board of Advisors:
John S. Burnett
Peter G. Djinis, Esq.
William Gearin
Lucy H. Griffin
Mary Beth Guard, Esq.
David McGuinn
Robert G. Rowe, III, Esq.
Barry Thompson
Dana Turner
Andy Zavoina

Bankers' Hotline