Bankers' Hotline, Volume 23, Number 9
September 20, 2013
Cut Consumer Complaints Off at the Pass
The best way to avoid regulatory attention from consumer complaints is to cut them off at the pass.
Diversity in the Financial Workplace
Six federal regulators have issued a joint statement proposing new diversity standards for the institutions that fall under their supervision.
In The News
- The CFPB's Rulemaking Agenda
- New Rules for Same-Day ACH Payments
- Overdraft Fees Backfire on Bank
- Tools for Financial Empowerment
Statistics, Facts, & Such
Technology Update
What is the Cost of a Data Breach?
Training Page
Complaint Management Program
When investigating customer complaints, regulators are likely going to start with a review of your bank's complaint management process.
Weigh in on Regulatory Burden
The federal banking agencies have issued their third notice requesting comments on regulatory burden in three categories.
Help for ID Theft Victims
To assist consumers with reporting and recovering from ID theft, the FTC has launched a new website.
Focus on Fraud
From the editor's desk
More Thoughts on the Enemy Within
Internal system safeguards and background investigations can mitigate losses from internal theft.
War Stories
Questions & Answers
Other Bankers
- Executive Director:
- Barbara Hurst
- Editor:
- P. Kevin Smith, CPP
- Contributing Editor:
- Genilee S. Parente
- Board of Advisors:
- John S. Burnett
Peter G. Djinis, Esq.
William Gearin
Lucy H. Griffin
Mary Beth Guard, Esq.
David McGuinn
Robert G. Rowe, III, Esq.
Barry Thompson
Dana Turner
Andy Zavoina