Bankers' Hotline, Volume 23, Number 9
The best way to avoid regulatory attention from consumer complaints is to cut them off at the pass.
Six federal regulators have issued a joint statement proposing new diversity standards for the institutions that fall under their supervision.
In The News
- The CFPB's Rulemaking Agenda
- New Rules for Same-Day ACH Payments
- Overdraft Fees Backfire on Bank
- Tools for Financial Empowerment
What is the Cost of a Data Breach?
Complaint Management Program
When investigating customer complaints, regulators are likely going to start with a review of your bank's complaint management process.
The federal banking agencies have issued their third notice requesting comments on regulatory burden in three categories.
To assist consumers with reporting and recovering from ID theft, the FTC has launched a new website.
Focus on Fraud
From the editor's desk
More Thoughts on the Enemy Within
Internal system safeguards and background investigations can mitigate losses from internal theft.
Questions & Answers
- Executive Director:
- Barbara Hurst
- P. Kevin Smith, CPP
- Contributing Editor:
- Genilee S. Parente
- Board of Advisors:
- John S. Burnett
Peter G. Djinis, Esq.
Lucy H. Griffin
Mary Beth Guard, Esq.
Robert G. Rowe, III, Esq.