Bankers' Hotline, Volume 33, Number 1

Change is Inevitable

by Teri Wesley

As with nearly every industry, the banking industry has undergone a major transformation in the past three decades. We've been with you every step of the way and will continue to help you navigate future uncharted waters.

Progress With Caution

by Teri Wesley

To remain relevant and competitive, banks have been urged to adopt the latest technologies. With increased regulatory scrutiny, when jumping on the innovation train, proceed with caution.

In The News

• An Open Banking Solution for SMBs
• Big Banks Take on Tech in the Digital Wallet Game
• FinCEN: Beneficial Ownership Information Access

Statistics, Facts, & Such

Tech Update
An Enterprise Resilience Solution

Spotlight on What's Happening

Training Page
Cyber Incident Response

by Jim Beveridge

A cybersecurity incident has far-reaching affects within (and outside) your institution. Having an cyber incident response team in place before an attack happens can mitigate the damage.

PPP Failures Led to Billions in Fraud Losses

While government loan programs assisted many businesses during the pandemic, failures in the program resulted in billions in fraud losses.

Fighting the Good Fight Against Fraud

Efforts taken by the card industry to fight fraud are paying off.

Focus on Fraud

• First Line of Defense Against ID Theft
• Free Elder Fraud Prevention Programs
• ID Theft Awareness Reduces Risk

From the editor's desk
How Behavioral Threat Assessments Can Stop Mass Shootings

by Jim Beveridge

In the wake of an alarming rise in mass shootings, early intervention through behavioral threat assessment is critical to preventing these violent incidents.

War Stories

• Went From Cold to Warm
• Traded One Cell for Another

Regulatory Roundup

Questions & Answers

• De-escalation Techniques When Confronted by Angry Customers

Other Bankers

• Hope for Struggling Customers
• Supporting Those Who Serve the Community
• Investing in Local Small Businesses
• Contributing to Goodwill