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Bankers' Hotline, Volume 22, Number 11

November 28, 2012

Social Media...a Bank Security Resource

by Genilee Parente

Social media has opened up a whole new avenue for consumers to "vent" about their banks, and their friends are not the only ones who are tuning in.

CFPB Expands Reporting Base

by Genilee Parente

The Consumer Financial Protection Bureau is open for business for consumer complaints about credit reporting.

In The News

Statistics, Facts, & Such

Technology Update
Online Shoppers - Stop, Think, Connect

Training Page
Protecting our Senior Depositors

by P. Kevin Smith, CPP

Their age and often trusting natures make your elderly customers vulnerable targets for con-artists and fraudsters.

Disappearing Branches

It's no trick - technology and consumer preference is leading to the disappearance of traditional bank branches.

Bank Testing New Technology

A major bank is testing the latest in mobile payment technology.

From the editor's desk
Be Careful With New Regulations

by P. Kevin Smith, CPP

We may have the same President next year that we've had the past four years, but the new year is bright with the promise of new banking regulations.

War Stories

Questions & Answers

One of the sessions at this year's Security Officer's Workshop was a panel discussion to address questions from the attendees (both in person and via remote streaming). The panelists (Barbara Hurst, Barry Thompson, Mary Lois Stockman, and Kevin Smith) used a jeopardy game format, and those in attendance had a lot of fun. We thought our readers would be interested in some of the discussion points and questions from the session.

Other Bankers

Executive Director:
Barbara Hurst
P. Kevin Smith, CPP
Contributing Editor:
Genilee S. Parente
Board of Advisors:
John S. Burnett
Peter G. Djinis, Esq.
William Gearin
Lucy H. Griffin
Mary Beth Guard, Esq.
David McGuinn
Robert G. Rowe, III, Esq.
Barry Thompson
Dana Turner
Andy Zavoina

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