Bankers' Hotline, Volume 25, Number 6

June 17, 2015

Cut Consumer Complaints Off at the Pass

by Teri Wesley

The best way to avoid regulatory attention from consumer complaints is to cut them off at the pass.

by Teri Wesley

Six federal regulators have issued a joint statement proposing new diversity standards for the institutions that fall under their supervision.

by P. Kevin Smith, CPP

When investigating customer complaints, regulators are likely going to start with a review of your bank's complaint management process.

The federal banking agencies have issued their third notice requesting comments on regulatory burden in three categories.

To assist consumers with reporting and recovering from ID theft, the FTC has launched a new website.

by P. Kevin Smith, CPP

Internal system safeguards and background investigations can mitigate losses from internal theft.

Executive Director:: Barbara Hurst
Editor:: P. Kevin Smith, CPP
Contributing Editor:: Teri Wesley
Board of Advisors:: John S. Burnett
Peter G. Djinis, Esq.
William Gearin
Lucy H. Griffin
Mary Beth Guard, Esq.
David McGuinn
Robert G. Rowe, III, Esq.
Barry Thompson
Andy Zavoina