Bankers' Hotline, Volume 21, Number 5

And Now for a Bright Spot...

by Genilee Parente

Consumer sentiment toward retail banks has finally reversed its downward spiral and shown some improvement for the first time since the economy soured.

FBI Issues Alert on Wire Transfers

by Genilee Parente

Be on the alert for customer transactions involving transfers to China trade companies.

In The News

• The Influence of Feminine Buying Power
• Saving Money is Tough
• People Trust Financial Planners
• FDIC Deposit Insurance Training
• A Retail Feel for the Bank Site
• UK Seeing Skimming at Transportation Spots
• London Network Accepts Touch 'n Go
• Phone as Gift Card
• Prepaid Cards Touted as Solutions
• Mobile Bank Use Up 54%

Statistics, Facts, & Such

Technology Update
Social Security Number Randomization

Training Page
Prevent Losses Through the Investigative Process

by P. Kevin Smith, CPP

Identifying and correcting control weaknesses is the most valuable part of the investigative process.

Small Business and Banks Losing to Fraud

What are you doing to protect your business customers and your institution from the growing problem of fraud?

Blogging with the Feds

Federal agencies are using social media to communicate with consumers

From the editor's desk
Identity Theft Can Be Prevented

by P. Kevin Smith, CPP

Identity thieves are out there, along with most of your customers' personal data. Keeping an eye on who's eyeing their sensitive data can go a long way in preventing ID theft.

War Stories

• Pocket Change
• Who Is That Furry Fiend?
• Reality Check

Questions & Answers

• Detecting Insider Theft
• Dual Control Policy
• Spotting a Forged Signature

Other Bankers

• Targeting Music Lovers
• Helping Parents Educate Kids
• Mobile Withdrawals
• Named to Honor Roll
• Social Marketing