Compliance Action, Volume 13, Number 9

UDAP: Overdraft Protection (5 Action Steps)

By Lucy Griffin

Overdraft protection has generated agency warnings, regulatory changes, and proposed rulemakings.

Managing Third Party Risk (3 Action Steps)

By Lucy Griffin

FDIC's recent guidance states that it will hold the institution responsible for third party performance.

Commercial Loan or Consumer Loan? (Charts)

By Lucy Griffin

When determining the difference between consumer loans and business loans, start with the definitions.

Compliance Notes

• Risk-Based Pricing Notices
• Reverse Predatory?
• Compliance Priorities
• The Harm of Overdraft Protection
• Dugan on Compliance

Compliance Calendar

In the Editor's Opinion
Customer Service or Lip Service?

By Lucy Griffin

In the realm of customer service, the focus is sometimes more on getting the job done instead of on the customer.

Compliance Q & A

• Bank's Obligation for Loan Error
• CRA Investment Credit for Stock

FDIC Publishes Best Practices for HELOCs

By Lucy Griffin

The decline in home values raises the lender’s risk with home equity lines of credit.