Most Popular Operations Content
Question & Answer
09/01/1997
Question: We'd like to start using a standardized pre-employment test for our teller positions. Can you tell me where we might be able to find one?
Pre-approved Or Pre-selected?
09/01/1997
The Fair Credit Reporting Act amendments, as of the end of September, now allow credit issuers to "post screen" individuals who are offered a credit card, even if the offer says "pre-approved".
Question & Answer
08/01/1997
Question: We recently closed a checking account that is in overdraft and are preparing to cure the OD condition by offsetting the customer's savings account.
Five Minutes Or Five Dollars
08/01/1997
Having decided their customers expect consistent service, Wells Fargo has set out to prove it by promising to pay $5 to any customer who waits more than five minutes in a teller line.
Short And Sweet
08/01/1997
The phone in the banking office was answered by a brand, new customer service representative. The caller asked, "Can you tell me, please, what do I need to open a savings account?"