Most Popular Operations Content
The Ostrich Syndrome
01/01/1999
If you read all the public relations bulletins coming out from the banks, you know, just know, you're just positive...that the banks are absolutely and totally prepared for Y2K.
KYC, FCRA and PRIVACY
01/01/1999
Banks are permitted to share certain marketing information between and among their affiliates, that permission having been granted in the 1996 amendments to the FCRA referred to above.
Question & Answer
01/01/1999
Question: We just had a forged endorsement claim come in and I'm confused as to who should pay whom. The maker of the check is our customer.
Survey Finds Many CEOs Involved in Customer Relationship Management
01/01/1999
Many CEOs are making customer relationship management a priority, according to survey results released by Exchange Applications, Inc.
Statistics, Facts, & Such
01/01/1999
Instead of carrying cash for the collection plate, church-goers in Madrid, Spain can swipe their credit cards on the machine installed in the back of the church to make their donations.