Most Popular Operations Content
Un-doing Two Sigs Required
04/21/2024
We have a number of deposit accounts that were opened where the accountholder desired to have two signatures required for withdrawals. As this has become burdensome for bank staff to verify the incoming clearing checks, we would like to eliminate this requirement. For the existing account holders, what, if any, notification is required? The account agreements on file currently state "Except as otherwise provided by law or other documents, each of the undersigned is authorized to make withdrawals from the account, provided the required number of signatures indicated above is satisfied." The number of signatures above on the signature card states 2.
What is a "school"?
04/21/2024
When opening a safety deposit box, would you put a school into an association/organization, or a governmental entity account type? We are seeing that both have been used in the past.
Benefits of cloud-based mobile deposit as a service
04/21/2024
How can financial institutions benefit from cloud-based mobile deposit-as-a-service solutions?
Remote Deposit Capture (RDC) Strategy
04/14/2024
How can a successful remote deposit capture strategy impact account holders?
Reg E and ACH R
04/14/2024
One of our consumer customers overdrew her account and we returned the check unpaid. The payee converted it to a re-presented check (RCK) ACH entry that we paid. Our customer claims the ACH entry wasn’t authorized. Should we handle her claim as a Regulation E error claim?