Most Popular Operations Content
Can regulators make you file a SAR?
04/21/2024
Our regulators want us to file a SAR when a non-customer cashes a check at our institution and in the memo line it says something like “air conditioning repair”? How do we do this?
Banks affected by the CFPB’s “Surprise fees” guidance
04/21/2024
What financial institutions are affected by the CFPB’s guidance on surprise overdraft and depositor fees?
Reg E and ACH R
04/14/2024
One of our consumer customers overdrew her account and we returned the check unpaid. The payee converted it to a re-presented check (RCK) ACH entry that we paid. Our customer claims the ACH entry wasn’t authorized. Should we handle her claim as a Regulation E error claim?
What about the Amish for BOI?
04/14/2024
If a beneficial owner or company applicant’s acceptable identification document does not include a photograph for religious reasons, will FinCEN accept the identification document without the photograph?
Refusing accounts if not registered for BOI? Big NO
04/14/2024
Should we refuse accounts of businesses not registered for BOI today?