Most Popular Operations Content
Counting days for funds availability
06/30/2024
We need some clarification on holds. if a customer makes a check deposit in a branch on the 14th, would the 15th be the next business day (2nd) or would it be the first business day- implying that the day of dep (14th) does not count. Also, if the date of availability is the 17th, do the funds need to be hard posted on the 17th, or can they be memo posted to the customer's account?
Trust document management and customer service
06/30/2024
How does trust document management impact customer service?
Where can I find an updated Regulation CC schedule
06/23/2024
Where can i find an updated Regulation CC schedule?
Advertising Open-end Products
06/23/2024
We are advertising an open-end product via direct mail. The advertisement has triggering terms of 0% APR and $0 annual fee. We are trying to determine if each triggering term needs to have an asterisk directing the consumer to the terms and conditions to meet the rule requirements or if we can just provide a single link in the direct mail piece to the terms and conditions webpage that covers all the triggering terms.
Trusts and paper files
06/23/2024
Why does maintaining trust documentation exclusively in paper format lead to operational issues?