Most Popular Operations Content
Can a non-English speaking customer write a check in a foreign language?
06/02/2003
Can a non-English speaking customer write a check in a foreign language in the written amount? example: $10.00 check and the customer writes in the written line- DIEZ DOLLARES. Is there a policy or law that prohibit that?
Limiting A Product To One Location
06/02/2003
If we have 8 branches and one branch is offering a special certificate, term and rate due to a grand opening, can we offer that special at that location only?
Return Of Draft, Fees, and UCC Deadlines
06/02/2003
Our credit union was previously significantly hit with fraudulent Visa drafts. It appeared that the Visa drafts were stolen from the postal courier. In an effort to be proactive, we have opted to pull the signature cards and verify against the signature on the drafts presented to us for payment. If the signature is not a quite match (perhaps old signature card on file) we place a call to the cardholder. Of course the dollar amount and the payee are reviewed as well. In one instance, we were not able to confirm with the cardholder after leaving numerous phone messages. We returned the draft marked Refer to Maker on the second day after the draft was presented to us for payment.The merchant who accepted the draft is now attempting to get restitution from us for fees incurred from their bank to the tune of $180 due to their account becoming overdrawn. As far as this scenario is concerned, specifically which regulations should we provide the merchant in order to support our position?
SAR Confidentiality
06/01/2003
Question: Am I correct that the specific details behind the SAR should be kept extremely confidential?
One 326 Problem
06/01/2003
Even while we are studying, adapting, and applying Section 326 for identifying our customers, the battle continues in Washington over the matricula consular cards.